BY THE NUMBERS
How I actually work, measured.
Not promises. Reply times, hours, and reports delivered on time, measured across every case and updated daily.
…median time to reply to a client message
…of client messages answered within an hour
…reports delivered within the 7-day promise
…of casework logged
The rest of the ledger
- …messages exchanged with clients
- …milestones reached
- …calls, appeals and other actions logged on clients' behalf
- …cases taken
How these are measured
Reply time is the gap between a client's message and my answer, across every message on every case. Reports count as on time when they land inside the 7 days promised at booking.
Nothing here is per client. Every figure is a total or a median across all cases, so no one can be picked out of it.
Measured across every case. Updated daily.