SERVICES
Services and pricing
Choose the support that fits what you need help with. Each service has a different scope, and you'll see its rate and billing terms before you pay.
Advocate Direct Line
$50/moDirect messaging for questions and support between appointments, with photos and documents in the same conversation. General guidance without dedicated case review or case management. Renews monthly until canceled. Cancel anytime; access continues through the paid period, and your message history stays available afterward.
What is included ANALYSIS & REPORTComprehensive Analysis & Report
$100/hrA closer look at your case, with guidance you can use. Your advocate reviews your records, researches open questions, and prepares written summaries, questions, and next steps to discuss with your care team. Higher scheduling priority than Advocate Direct Line for routine advocacy work.
What is included HANDS-ONFull Case Management
$220/hrHands-on support when the calls, records, and paperwork have become too much to carry alone. Your advocate reviews the case, coordinates with clinics and insurers, researches questions, and prepares insurance appeals. Highest scheduling priority for routine advocacy work.
What is includedFor Comprehensive Analysis & Report and Full Case Management, booking puts a hold on your card for the first hour. Once your advocate accepts your case, you can activate it to start work right away, or leave it closed until your call. With Comprehensive Analysis & Report, the first hour is charged then, and you approve and pay for your report's estimated hours before the report work starts. Full Case Management is paid ahead. When your case opens, your card is charged for your first 5 hours, or your hour limit if it's lower. The time tops back up as it's used. Time worked past what you've paid is billed every two weeks, up to the hour limit you choose. Time spent reading and answering your case messages counts as work.
The first hour is the minimum, not the total cost. Read the hourly agreement for the bills every 14 days, your hour limit, pausing, cancellation and refunds.
Priority describes how routine advocacy work is scheduled. It does not promise a reply time, continuous availability, or emergency support.
Patient advocacy is not medical care or an emergency service.